Privacy Policy
1. Introduction
Welcome to Travely eSIM ("we," "our," or "us"). We are committed to protecting your privacy and collecting only the minimum amount of data necessary to provide our eSIM services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Essential Personal Information
We collect only the essential personal information needed to provide our eSIM services:
- Email address (for account creation and communication)
- Payment information (processed through secure third-party payment processors; we do not store complete payment details)
- Basic account credentials
- Customer support communications
2.2 Service Usage Information
To provide and maintain our eSIM service, we collect:
- Basic device information required for eSIM compatibility
- eSIM activation status
- Package purchase history
- Data consumption amount
We do not track your browsing habits, precise location, or collect any data beyond what is necessary to provide our eSIM service.
3. How We Use Your Information
We use the information we collect only for the following essential purposes:
- Providing, activating, and managing your eSIM packages and top-ups
- Processing your payments
- Sending essential service notifications about your eSIM status, data usage, and package expiration
- Responding to your customer support inquiries
- Maintaining the security and functionality of our Service
- Complying with legal obligations
We do not use your data for advertising profiling or sell it to third parties for marketing purposes.
4. Information Sharing
We share your information only in the following limited circumstances:
- With mobile network operators (only the minimum information required to provision and manage your eSIM connectivity)
- With payment processors (only as necessary to complete your transactions)
- With service providers who help us operate our Service (under strict confidentiality agreements)
- To comply with legal obligations, enforce our terms, or protect our rights
We do not sell, rent, or trade your personal information with third parties for their marketing purposes.
5. Data Retention
We retain your personal information only for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You can request deletion of your account and personal data at any time by following our Account Deletion Process. We will delete your personal information unless we are legally required or have a legitimate reason to retain certain elements, such as transaction history for tax, fraud prevention, or audit purposes.
6. Data Security
We implement appropriate security measures to protect your personal information. These measures include encryption, secure storage, and access controls to prevent unauthorized access, alteration, disclosure, or destruction of your information.
7. Your Rights
Depending on your location and applicable laws, you have certain rights regarding your personal information, including:
- Viewing your account information and usage history
- Updating your contact details
- Correcting inaccurate personal information
- Requesting information about how your data is processed
To inquire about these rights, please contact our support team. We will address your request in accordance with applicable telecommunications regulations and legal requirements.
8. International Data Transfers
To provide you with eSIM services, your data will be processed in countries where our mobile network operators and their infrastructure are located. This is necessary for:
- Activating your eSIM profile
- Connecting you to local mobile networks
- Processing your data usage and connectivity
- Providing technical support services
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Your continued use of our eSIM services after any changes constitutes your acknowledgment of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@travelyesim.com