Terms of Use
1. Acceptance of Terms
By accessing or using the Travely eSIM mobile application and related services (collectively, the "Service"), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Service.
2. Description of Service
Travely eSIM provides digital eSIM services that allow users to access mobile data connectivity in various countries around the world. Our Service offers data packages that can be purchased and topped up as needed. The specific features, functionalities, and available packages may change from time to time without notice.
3. eSIM Packages and Top-Ups
3.1 Package Selection: We offer various data packages for different regions and durations. Package details, including data allowance, validity period, and coverage areas, are described in the app at the time of purchase.
3.2 Top-Ups: Certain packages may be eligible for top-ups, allowing you to add more data to an existing package. Top-up availability, pricing, and terms are displayed in the app.
3.3 Validity and Expiration: Each package and top-up has a specified validity period. Unused data expires at the end of this period. We do not provide refunds for unused data.
3.4 Activation: eSIM packages activate according to the terms specified at purchase (either immediately or at a predetermined date). Once activated, the validity period begins regardless of actual usage.
4. User Accounts
To use certain features of the Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to:
- Provide accurate, current, and complete information during the registration process
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account or any other breach of security
We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users of the Service, us, or third parties, or for any other reason.
5. Payment Terms
5.1 Pricing: Prices for our eSIM packages and top-ups are as listed in the app. All prices are in US Dollars unless otherwise specified and may vary by region.
5.2 Payment Methods: We accept various payment methods as specified in the app. By providing a payment method, you represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate.
5.3 Billing: For one-time purchases of packages or top-ups, you will be charged at the time of purchase.
6. Service Availability and Quality
6.1 Coverage: While we strive to provide accurate information about coverage areas, we cannot guarantee network availability or quality in all locations as these depend on third-party mobile network operators. Factors such as geography, buildings, weather, and network congestion may affect service quality.
6.2 Service Interruptions: The Service may be temporarily unavailable due to maintenance, technical issues, or factors beyond our control. We are not responsible for any loss or inconvenience that may result from such interruptions.
6.3 Data Speed and Throttling: Actual data speeds may vary based on network conditions and may be subject to throttling or prioritization policies of our network partners.
7. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Engage in any unauthorized or illegal activities
- Distribute malware or other harmful code
- Interfere with or disrupt the Service or servers or networks connected to the Service
- Bypass any measures we may use to prevent or restrict access to the Service
- Resell, redistribute, or repackage the eSIM data service
8. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Travely eSIM and its licensors.
9. Third-Party Links and Services
The Service may contain links to third-party websites or services that are not owned or controlled by Travely eSIM. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available through third parties.
10. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Travely eSIM, its affiliates, directors, employees, agents, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the Service. We are not liable for any failure or delay in providing the Service due to circumstances beyond our reasonable control.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought in the appropriate courts with relevant jurisdiction.
12. Changes to Terms
We may modify these Terms at any time by posting updated Terms on our website and in our app. Changes will be effective immediately upon posting. Your continued use of the Service after any changes indicates your acceptance of the modified Terms.
13. Termination
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@travelyesim.com